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Complaint Handling

Contact us – we are here for you
Greater China Appraisal Limited is committed to providing high quality services and effectively delivering the services you need. However, we understand that there may be instances that we get things wrong or make mistakes. Therefore, if you are not entirely satisfied with any aspect of our services, please let us know your thoughts. We will investigate the problem and provide the best solution based on the given situation as soon as possible. We will also try our best to avoid similar problems occurring in the future. Your feedback and opinions are important to us and they are the keys to improving the services we offer.

For any complaints, please contact us:
A: Room 2703-08, Shui On Centre, 6-8 Harbour Road, Wanchai, Hong Kong
T: +852 3582 3149
E: clientservice@gca-group.com

Our Complaints Handling Process

What happens when you first complain?
We welcome your feedback and will always try to resolve your concerns. However, we will greatly appreciate it if we can receive your written summary, so that we can process your complaint at once. Once we have received your written summary, we will contact you in written within 7 days to inform you of our understanding of the circumstances leading to your complaint. We will also invite you to make any comments that you may have in relation to this.

Within 28 days of receipt of your written summary, we will investigate the concerns you have raised and write to inform you the outcome of the investigations and to let you know what actions have been or will be taken.

If your concerns may need a little longer time to resolve, we will keep you updated on our progress throughout.

What can you do if you are not satisfied with our response?
We always want to be able to resolve your concerns. However, if you are dissatisfied with any aspect of our internal handling of your complaint, please let us know so we can understand if there is anything more we can do for you.

However, if you are not satisfied with our response ultimately, you have the right to refer your complaint to the following independent redress scheme.

RICS (Hong Kong) Valuation Dispute Resolution Services
Operated by the Hong Kong International Arbitration Centre (HKIAC)

A: 38th Floor, 2 Exchange Square, 8 Connaught Place, Hong Kong
T: +852 2525 2381
E: adr@hkiac.org
W: www.hkiac.org

 

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